Warranty & Insurance
Warranty coverage, claims, and insurance recommendations.
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You can also contact us personally at info@twike.com
Transferability may depend on regional conditions and applicable warranty terms; please check the relevant conditions for confirmation or contact us for more information info@twikecom.
For customers who participated in the Free Lifetime TWIKE Service (FLT) program offered until December 2021 for down payments of €10,000 or more, service benefits are also linked to the vehicle. Eligible services performed at participating partners are reimbursed accordingly. Each vehicle is assigned a service booklet, which is transferred together with the vehicle in the event of a change of ownership.
If a component stops working, contact a TWIKE service partner for diagnosis. Many issues can be quickly identified through the onboard system and resolved by a technician.
Warranty and issue support is provided through authorized TWIKE service partners or via the official support contact on the TWIKE website.