Warranty & Insurance
Warranty coverage, claims, and insurance recommendations.
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You can also contact us personally at info@twike.com
Please contact us at info@twike.com so we can review the warranty and service conditions for your specific vehicle.
Note on the former Free Lifetime TWIKE Service (FLT):
The FLT offer was available to the first 200 pre-orders with an advance payment of at least €10,000 and ended on July 10, 2023. Depending on when the offer was accepted, the vehicle-specific service package covers one standard service per year for a period of 30, 20, or 10 years. Repairs, spare parts, and the replacement of parts are not included. If the vehicle is sold, the FLT package can be transferred to the new owner. To verify the conditions for a specific vehicle, please contact us at info@twike.com.
If a component stops working, contact a TWIKE service partner for diagnosis. Many issues can be quickly identified through the onboard system and resolved by a technician.
Warranty and issue support is provided through authorized TWIKE service partners or via the official support contact on the TWIKE website.